Gary Button, Telstra 

"David Duffy recently attended a Telstra function in Dubbo where he addressed our region's senior leaders.  His program was well received by everyone in attendance.  Of particular interest was how we develop customer perceptions, deliver excellent customer service and how important it is for our people at all levels to behave in the appropriate manner when dealing with customers to improve the customer experience and build on our customer loyalty. Positive personal interaction with our customers is vitally important to our Company's ongoing success."

Gary Button
Tesltra
March 2005

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